MDent warrants that all crown, veneer and bridge restorations will be constructed according to the prescribing dental practice’s specifications. MDent will repair or replace any product that fails due to defects in materials or workmanship, such as chipped or cracked porcelain, within a period of three (5) years from date of invoice.

Dentures, orthodontic appliances and night guards have a 30-day warranty.

Situations the warranty is not covering

• MDent inquired with the dental office about concerns over the die, margin, or impression, however, the dental practice approved and requested completion of the case
• MDent requested a try-in, but the buyer declined and asked for a completed case
• The dental practice re-prepped the teeth
• Implant parts and/or alloy were used
• The dental practice is requesting a shade change different from the original requested shade
• On CAD/CAM crowns and bridges, if MDent requested a new scan, but the dental practice approved “as is” and requested completion for the case
• Failure to cooperate by sending original models, impressions and bites upon MDent’s request.
• Shade changes due to poor cementation
• Patient requesting changes in design
• Warranty card is not sent to the lab

MDent cannot issue refunds on custom made dental restorations. A credit will be applied to the dental practice’s account and may be used on lab services only. In order to be eligible for a credit, MDent Lab must be given the opportunity to fix or remake the original restoration. If a case is returned without the opportunity to fix or remake, the dental practice will only receive a 30% credit to their account.

MDent is not responsible for any additional costs or fees associated with adjustments, repairs, and replacement of dental restoration.

If MDent receives a remake case WITHOUT the original restoration, this will result in a FULL CHARGE. You will have thirty (30) days from the original invoice date to return the original restoration for a credit to your account.

MDent’s Remake Policy will not apply to any account that is past due. We reserve the right in our sole discretion to refuse to accept any new cases or process any remake cases until the balance is paid in full and the account is current.

MDent can amend the remake policy at its sole discretion and without notification.