Business Terms and Conditions

By engaging our services, you agree to comply with and be bound by these terms and conditions. Please read them carefully, as they govern the relationship between you (the Client) and Middle East Dental Laboratory.

Middle East Dental Laboratory provides dental laboratory services, including but not limited to the fabrication of crowns, veneers, implant restorations, orthodontic appliances, ClearSmile aligners and other dental products.

All orders must be submitted with complete and accurate information. We are not responsible for delays or errors caused by incomplete or incorrect information provided by the Client. Orders are processed according to the timelines agreed when the order is submitted.

Prices are provided on request or as per the agreed quotation, and may change with 30 days' notice. Payment terms are as agreed. Late payments may be subject to interest at 1.5% per month.

Delivery times are estimates and may vary with the nature of the work and the availability of materials. We are not liable for delays caused by shipping carriers or unforeseen circumstances. Shipping is charged case by case; larger orders typically include shipping in the price.

Products found to be defective due to material or manufacturing errors are repaired or replaced at no additional cost within the warranty period: 5 years for ceramic restorations, and 30 days for orthodontic appliances, dentures and guards. Returns or adjustments for other reasons are handled case by case and may be charged. See the warranty page for exclusions.

The Client is responsible for providing accurate impressions, specifications and other information needed to make the dental products. We are not liable for issues arising from inaccurate or inadequate information provided by the Client.

We are committed to keeping all Client information confidential. We will not disclose any information about the Client's patients or business practices to any third party without the Client's consent, except as required by law.

Our liability for any claim arising out of or in connection with our services is limited to the amount paid by the Client for the specific product or service in question. We are not liable for any indirect, incidental or consequential damages.

Either party may end the relationship with reasonable notice if the other party fails to comply with these terms. On termination, the Client pays for all work completed and in progress.

We may amend these terms at any time. Changes will be communicated to the Client and apply to all orders placed after the date of the amendment.