Legal

Terms of use

About this website

This website is operated by Middle East Dental Laboratory, White Crown Tower, Office 1901, Sheikh Zayed Road, Dubai, UAE. It is for dental professionals.

Orders and the warranty

Orders are governed by MDent's Business Terms. Orders must include complete and accurate information. Prices are provided on request or as quoted, and may change with 30 days' notice. Delivery times are estimates, and shipping is charged case by case. Our warranty is described on the warranty page. Read the full Business Terms.

Personal data and the GDPR

We handle personal data in line with the EU General Data Protection Regulation (GDPR), the UK GDPR for visitors in the United Kingdom, and other data protection laws that apply to us. These rules apply to everyone who uses this website, wherever they are.

Who is responsible

Middle East Dental Laboratory, White Crown Tower, Office 1901, Sheikh Zayed Road, Dubai, UAE, is the controller of personal data collected through this website. For any data protection question, email info@mdentlab.com.

What we collect and why

We collect only what you choose to send us through our forms, by email, phone or WhatsApp: usually your name, clinic, job title, contact details and message. We use it to reply to your enquiry, arrange pickups and send the price lists or information you ask for. Our legal basis is taking steps at your request before a contract, and our legitimate interest in replying to professional enquiries. We send marketing only with your consent, and you can withdraw consent at any time.

No patient data through this website

Please do not send patient names, scans, X-rays, photos or other health information through the website forms. Patient cases are sent through the scanner portals and our case process described on the Send a case page.

Your rights

Access the personal data we hold about you and receive a copy.
Have inaccurate data corrected.
Have your data erased.
Restrict how we use your data.
Receive your data in a portable format.
Object to processing based on our legitimate interests, and to direct marketing at any time.
Withdraw your consent at any time, without affecting earlier processing.
Complain to the data protection authority where you live or work.

To use any of these rights, email info@mdentlab.com. We reply within one month. For complex requests the law allows this to be extended by up to two further months, and we will tell you if that happens.

Transfers outside the EU and UK

Our laboratory is in Dubai, so personal data sent from the EU or UK is processed in the United Arab Emirates. Where the GDPR requires it, we protect these transfers with appropriate safeguards.

Keeping and protecting your data

We keep personal data only for as long as we need it for the purpose it was collected. We use appropriate technical and organisational measures to protect it, and we never sell it.

Our Privacy notice gives the full details.