Removable appliances
30-day warrantyWe stand behind our work.
Dentures, orthodontic appliances and night guards are covered for 30 days from the date of invoice.
What is covered
Removable appliancesfor 30 days.
Dentures, orthodontic appliances and night guards are covered for 30 days from the date of invoice.
from the date of invoice
No card needed — your invoice is your warranty.
Every invoice we issue carries the case reference and date your 30-day cover runs from. Keep the invoice and you have everything a claim needs.
Making a claim
What you needfor your claim.
Your issued invoice
No warranty card is issued for our 30-day warranty. The issued invoice is the document used to make a claim.
- 1Contact the lab within 30 days of the invoice date with the issued invoice and your case reference, and explain the issue with the appliance.
- 2Our team will confirm how to return the original appliance and whether any new impressions or a scan are needed. No warranty card is required.
- 3The lab will review your claim and confirm the next steps. Approved claims are credited to your account for lab services.
Good to know
What the warrantydoes not cover.
We keep this list short and clear. Approved claims are credited to your account for lab services.
9 exclusions
We raised a concern about the die, margin or impression, and the practice asked us to complete the case anyway.
We requested a try-in, and the practice declined and asked for a completed case.
The teeth were re-prepped.
Implant parts and/or alloy were used.
The practice requests a shade different from the shade originally prescribed.
On CAD/CAM crowns and bridges, we requested a new scan and the practice approved the case as it was.
Original models, impressions and bites were not sent when we asked for them.
The shade changed because of poor cementation.
The patient requested changes to the design.
Need to make a claim? Talk to our team.