Fixed restorations
5-year warrantyWe stand behind our work.
Crowns, bridges and veneers are covered against defects in materials and workmanship for five years from the date of invoice.
What is covered
Fixed restorationsfor 5 years.
Crowns, bridges and veneers are covered against defects in materials and workmanship for five years from the date of invoice.
from the date of invoice
Making a claim
What you needfor your claim.
Your warranty card
A warranty card is always issued with work covered by our 5-year warranty. Keep this card: it is required when making a claim.
- 1Contact the lab with your invoice number and case reference, and explain the issue with the restoration.
- 2Return the original restoration with the issued warranty card. Our team will confirm whether new impressions or a scan are needed for your case.
- 3The lab will review your claim and confirm the next steps. Approved claims are credited to your account for lab services.
Good to know
What the warrantydoes not cover.
We keep this list short and clear. Approved claims are credited to your account for lab services.
10 exclusions
We raised a concern about the die, margin or impression, and the practice asked us to complete the case anyway.
We requested a try-in, and the practice declined and asked for a completed case.
The teeth were re-prepped.
Implant parts and/or alloy were used.
The practice requests a shade different from the shade originally prescribed.
On CAD/CAM crowns and bridges, we requested a new scan and the practice approved the case as it was.
Original models, impressions and bites were not sent when we asked for them.
The shade changed because of poor cementation.
The patient requested changes to the design.
The warranty card was not sent to the lab.
Need to make a claim? Talk to our team.